Cancellation Rights

Cancellation Rights

You can cancel your contractual statement within two weeks no questions asked in text form (e.g. letter, fax, e-mail) or by resending the items. The period begins at the earliest upon receipt of this explanation in written form which will be sent separately. It is sufficient to sent the cancellation or the item in a timely manner to maintain the cancellation period.

The cancellation should be sent to:

Wacom Europe GmbH
Online Shop
Europark Fichtenhain A9
47807 Krefeld
Germany
Tel.: +49 - 2151-3614-599
Fax: +49 - 2151-3614-111
shop@wacom.eu

In the event of a valid cancellation, the products and services received by both sides are to be returned and any benefits gains (e.g. interest) is to be surrendered. If you can only return the received product or service in part or not at all or only in worsened condition, you must provide compensation to us for the lost value. Upon the transfer of items to the customer, this does not apply if the deterioration of the item can be limited exclusively to the Customer’s inspection of the time – which the Customer would be able to in a store. Otherwise the Customer can avoid the obligation to compensate for lost value by not accepting the item as his property and avoids which can harm the value of the item. Items which can be packed are to be returned. .For a return of a delivery with an order value up to 40 euros, you must assume the costs of the return if the shipped item is what was ordered. Otherwise, the return is at no charge to you.

Your cancellation becomes invalid prematurely if we have begun with the execution of the service with your express authorization before the end of the cancellation period or you have initiated this process yourself (e.g. through download etc.).

The right to cancellation is cancelled if you do not buy the products or services as a consumer.

The right to cancellation does not exist with a sealed product such as software products if the sealed package was opened or damaged.